when the lost flow enters the sewer system).į. repair bill, letter from plumber or repair company, and receipts if self-repaired, or, at a minimum, letter from the customer to describe the situation.Į. The sewer credit shall be calculated as the credited use times the sewer rate for outdoor leaks or credited use times the difference between the sewer rate and the sewer cost for indoor leaks (i.e. L. Credit for County Caused Problem – This is defined as a leak that is our responsibility such as a leaking washer at the meter or a leak caused by County action.Ī. Leak credits are available to all customers who suffer a leak that exceeds 150% of their normal use.ī. A customer may qualify for a leak credit only once in a rolling 12 month period.Ĭ. In the event that a leak appears to have impacted the billing for two consecutive months, both months may be considered.ĭ. Customer must provide evidence of leak repair e.g. K. Water Rate – The commodity water rate charged to the customer during the period for which a credit is sought. J. Water Cost – The rate paid by CCWS to the Cobb County Marietta Water Authority for potable water. I. Sewer Rate – The commodity sewer rate charged to the customer during the period for which a credit is sought. Subject to change by the Leak Credit Committee. H. Sewer Cost – The calculated actual cost to treat collected wastewater established at $1.00 per thousand gallons as of July 1, 2009. G. Residential Customer - Single family residence individually metered by CCWS. If this comparison is not possible or not representative, use the average consumption chart. For example, if a credit is considered for January, 2013, Normal Usage would be the usage recorded for January 2012. To define a water and sewer charge credit policy where unusual charges are incurred as a result of a leak or other problem on the customer's side of the water meter.ī. Credited Usage – Calculated as the difference between the usage during the month(s) for which a credit is considered and 150% of normal usage.Ĭ. Leak Credit – A credit issued to a customer account reducing a portion of the charges against that account relating to a documented leak occurring within 12-months of the request for credit.ĭ. Leak Credit Committee – An internal CCWS committee charged with interpreting this Policy and considering appeals thereto.Į. Non-residential Customer – All customers that are not defined as residential (see below).į. Normal Usage – Usage during the billing month(s) for which a credit is considered during the previous year. Revision Recommended by the Leak Credit Committee and Approved by the Director on February 1, 2013 Outdoor irrigation is a discretionary use of water and the water used to irrigate outside is not readily available to us for future use.Īpproved by the Director.
Cobb County recovers the costs of the extensive wastewater system by billing wastewater equal to metered water use. Pool filling is a discretionary use of water and the water used to fill a pool is not readily available to us for future use.Ĭredit for irrigation use: Consistent with regional water conservation guidelines, Cobb County does not give a sewer credit for outdoor water use. The pool credit will be on wastewater charges only.Ī new pool fill or filling a pool for the season: Consistent with regional water conservation guidelines, Cobb County does not give a credit for pool filling unless it has been drained to facilitate a repair. Leak in a pool: You may receive one pool credit per year if the pool must be drained and refilled because of a repair. A customer may also qualify for a partial water credit. Leak in a home or business service line: In the event of a leak that results in loss of water that does not enter the sewer system, residential customers may qualify for a partial credit for wastewater once in a rolling 12-month period if repair of the leak is documented. The maintenance and repair of private plumbing systems as well as any costs associated with its failure are the responsibility of the customer. The purpose of the policy is to assist customers with a partial offset of the costs associated with certain plumbing failures, not to fully compensate a customer for the costs of a leak. Credits are provided in response to the related policy adopted by the Cobb County Board of Commissioners.
In some instances, Cobb County provides a nominal credit for charges associated with a leak on a private plumbing system.
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